Fullstory Status

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:00 EDT

Scheduled - Fullstory will be conducting scheduled maintenance for our EU data center on Thursday, March 27th between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com
Mar 27, 09:10 EDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 EDT

Scheduled - Fullstory will be conducting scheduled maintenance for our EU data center on Thursday, March 27th between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.
Mar 20, 13:40 EDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 20:42 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 16:47 EDT

Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, March 19th between 7:00 PM EST through 11:00 PM EST. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 11:30 PM EST, please email us at support@fullstory.com.
Mar 19, 19:00 EDT

Mar 18, 2025

Slow or failure to load Fullstory

Resolved - We have implemented a fix that has resolved the issue and our team is still actively investigating the underlying cause to prevent future occurrences. Please reach out to support@fullstory.com if you experience any further issues.
Mar 18, 20:09 EDT

Monitoring - At 4:11 PM EDT, we detected an issue that resulted in degraded performance on Fullstory. The service has been restored, and we are actively investigating the root cause. We will provide further updates as our investigation progresses. If you encounter any additional issues or have questions, please contact support@fullstory.com.
Mar 18, 18:09 EDT

Update - We are continuing to investigate this issue.
Mar 18, 17:13 EDT

Investigating - At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.
Mar 18, 16:29 EDT

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Slow or failure to load Fullstory

Resolved - After careful consideration, we have made changes on our end and this incident is now resolved. Please write into support@fullstory.com if you experience further trouble.
Mar 14, 16:45 EDT

Update - We have identified the root cause but out of an abundance of caution are planning to implement a fix on Monday. Our teams will monitor in the meantime and, should there be any further issues, they will be quickly addressed. When our fix is implemented on Monday we’ll provide another status update, or by 12:00pm EDT at the latest. If you experience any issues prior to Monday, please reach out to support@fullstory.com for assistance.
Mar 14, 16:05 EDT

Monitoring - We’ve identified a slow query that was leading to degraded performance. We are implementing the necessary changes to guard against future performance degradation. Fullstory should be back up and running. Please reach out to support@fullstory.com with any further issues/questions
Mar 14, 13:59 EDT

Identified - At 12:44am EST today, we noticed users experiencing slow loading or failure to load Fullstory.

We are actively investigating the issue.
Mar 14, 13:09 EDT

All Systems Operational

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