Fullstory Status

All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational

Web Capture Operational

Native Mobile Capture Operational

API Operational

Fullstory Web Application Operational

Webhooks & Alerts Operational

Destinations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Partial data capture issues (web & mobile)

Resolved - This issue is now resolved. Most accounts will notice a small percentage of sessions affected by this issue. This would result in entirely missing sessions, or pages in sessions, which would also impact Search, Conversions, Metrics, Funnels, and Dashboards.

We’re actively remediating the sessions from November 6th - 13th. After remediation, sessions and analytics will be fully recovered. Data sent to a data warehouse or via a webhook for this time period will be delayed.

If you watch a session from October 31 - November 5th and experience skipping of playback, it’s likely caused by this issue. If you would like to confirm that your account was impacted, please reach out to support@fullstory.com.
Nov 14, 17:12 EST

Monitoring - Our team has identified an issue impacting data capture for web and mobile sessions that started October 31st, 2024 at 4:03pm ET. This issue impacted 4,770 Fullstory accounts, but only impacts about .5% of total captured sessions per account.

Due to our internal retention timeframe, sessions impacted by this issue prior to November 6, 2024 at 5:28pm ET are nonrecoverable. We increased our retention to ensure no further impacted session data would be lost. A fix for the issue has been deployed and we're monitoring this further.
Nov 13, 19:11 EST

Nov 13, 2024

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.