Delayed session processing for EU data center

Incident Report for Fullstory

Resolved

We experienced delays in processing sessions for our EU data center, starting from Friday March 22nd at 9 PM ET. This situation was confined to the EU data center and did not affect our NA data center. Despite all sessions being captured and stored, processing was delayed, impacting segments, metrics, funnels, and dashboards. The issue has now been fully resolved, and all systems are operating normally again.

Posted Mar 25, 2024 - 09:00 EDT

This incident affected: Data Capture (Web Capture, Native Mobile Capture).